Returns & Refunds

We make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you 15 days within Kuwait to change your mind on any of your purchases from this website.

To qualify for this, the item(s) must be unworn and in the same condition in which they were received. For accessories, they must be unused and in a perfectly saleable condition. Items must be returned with all the original box, instructions, guarantee and all extras.

Ensuring that we do care about our customers, and for hygiene and safety reasons Lingerie, undergarments, perfume, accessories, cosmetics, toiletries & swimming goggles cannot be refunded, unless there is a clear manufacturing defect.

When we receive the item, our returns department confirms that everything is present and is in its original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.

How to return?

It's really simple to return an item to us here at “icoona.com”, and it is for free! All you need to do is call our Customer Service and they will help you set it up.

 

How do I get a refund?

If you paid with a credit card, we will reimburse the amount to your bank account. Your card is refunded to the full price of the returned products and we do not charge any 'restocking' fees. If you have specifically upgraded your shipping options, (e.g. paid extra for 9am or upgraded courier delivery), or requested a gift wrap, or cash on delivery (COD) service, this additional amount is not refundable.

 

Shipping

Your order(parcels) will be delivered in one shipment or more which might be in different timing.

 

If you have any questions or concerns, please contact us

Telephone Number: +965 1826645

Email Address: CustomerService@alyasra.com